24/7 Customer Care
Help & Support Center
Have queries about your booking, route calculation, or vehicle availability? Reach out to us via direct call or WhatsApp messaging for instant assistance.
Call Support Helpline
Speak directly with our support specialists. Ideal for urgent ride requests, active trip support, or direct booking queries.
WhatsApp Chat Support
Message us on WhatsApp for fast response. Send your booking details, request trip receipts, check vehicle photos, or share live coordinates.
Self Help
Frequently Asked Questions
Quickly find answers to common questions regarding taxi fares, stops, and bookings.
Booking a cab is easy. Go to our homepage, enter your pickup city, destination, travel date, and preferred pickup time. Select your vehicle from our premium listing (Sedans, SUVs, or Tempo Travellers) and complete the registration/login step. Once confirmed, you can track it under the 'Bookings' tab.
Yes, our outstation booking engine automatically factors in driver allowances, base distance rates, and platform fees. Standard tolls, parking charges, and state permits are generally included in your final fare summary to avoid surprise expenses.
You can cancel your booking up to 24 hours prior to the scheduled pickup time with no penalty and receive a full refund. For cancellations within 24 hours of pickup, a nominal fee may apply. You can easily initiate cancellations directly from your 'Bookings' panel.
We dispatch driver coordinates, contact details, and vehicle registration numbers 2 to 4 hours prior to your scheduled pickup time. This will be sent directly to your registered mobile number via SMS or WhatsApp, and will also update in your booking history.
Yes! SBD provides dedicated one-way outstation taxi services. You only pay for the distance traveled one-way, with no obligation to pay for the return journey.